Privacy Policy

At FAKS, protecting your personal data is a priority.

When you use the website (hereinafter the "Site") and the Faks application (hereinafter the "Application"),we may collect personal data about you.

The purpose of this policy is to inform you about how we process this data in compliance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter the "GDPR")

1. Who is the data controller?

The data controller is COMMANDES PHARMA, a société par actions simplifiée (simplified joint stock company) registered in the Paris Trade and Companies Register under no. 881 529 861, with its registered office at 40 rue de Provence 75009 PARIS (hereinafter referred to as "We"), when you use the Site and/or the Application, when you create your customer account or when you manage our contractual relationship.

On the other hand, when our pharmacy and laboratory customers use our services, we may process personal data in their name and on their behalf, particularly with regard to their own teams. In this case, our customers then act as data controllers in accordance with Article 4 of the RGPD and we act as a processor, as a service provider.

2. What data do we collect?

Personal data is data that can be used to identify an individual directly or by cross-referencing with other data.

We collect data relating to pharmacists and laboratory staff who use the Site and the Application.
This data falls into the following categories:

Identification data (in particular your surname, first name, email address, landline and mobile telephone number);

Data relating to your professional life (in particular the name and address of the pharmacy or laboratory where you work);

Data relating to orders placed with laboratories (photos of invoices and delivery notes);

● Data contained in exchanges between pharmacists and laboratories;

Mandatory data are indicated when you provide us with your data. They are marked with an asterisk and are necessary to provide you with our services.

3. On what legal grounds, for what purposes and for how long do we keep your personal data?

Shelf life

Allow you to create and manage your account

Fulfillment of a contract you have entered into

The data is kept for the duration of the contractual relationship

Carry out operations related to customer management concerning contracts, invoices and follow-up of customer relations


Legal basis

Fulfillment of a contract you have entered into

Personal data is kept for the duration of the contractual relationship.

In addition, your data is archived for evidentiary purposes for a period of 5 years.

Build a file of customers and prospects

Our legitimate interest in developing and promoting our business

For customers: data is kept for the duration of the contractual relationship and is deleted after a period of 3 years from the end of the contract, for commercial prospecting purposes.
For prospects: data is kept for a period of 3 years from the date of your last contact.

Handle your demo requests or your information requests  

Our legitimate interest in responding to your requests for demos or information  

The data is kept for the time necessary to process your demo or information request and is deleted once it has been processed.

Comply with the legal obligations applicable to our activity

Comply with our legal and regulatory obligations

Invoices: Invoices are archived for 10 years.
Transaction data is kept for 5 years.

Manage requests to exercise rights

Comply with our legal and regulatory obligations

If we ask you for proof of identity, we will only keep it for as long as it takes to verify your identity. Once the verification is complete, the proof of identity is deleted.

To compile statistics on the use of the Application

Our legitimate interest in improving our services and, in certain cases, in sharing these statistics with pharmacy groups in order to analyze the use made of the Application by their members.

Data is kept for a period of three years from the date of collection.

4. Who are the recipients of your data?

Your personal data will be accessible to:

(I) Our company's staff;
(II) Our subcontractors: hosting service provider, transactional email service provider, CRM tools, payment service provider;
(III) Our pharmacy partners, pharmacy groups and laboratories;
(IV) If necessary: public and private organizations, exclusively to meet our legal obligations.

5. Will your data be transferred outside the European Union?

Your data is kept and stored for the duration of the processing on the Heroku platform hosted on the servers of the company AWS, located in Ireland in the European Union.

In the context of the tools we use (see article on the recipients concerning our subcontractors), your data may be transferred outside the European Union. The transfer of your data in this context is secured by means of the following tools:

● either these data are transferred to a country that has been judged as offering an adequate level of protection by a decision of the European Commission;

● or we have concluded with our subcontractors a specific contract framing the transfers of your data outside the European Union, based on the standard contractual clauses between a data controller and a subcontractor approved by the European Commission;

● or we have recourse to the appropriate safeguards provided for by the applicable regulations.

6. What are your rights to your data?

You have the following rights with regard to your personal data:

- Right to information: this is the reason why we have drawn up this policy. This right is provided for in articles 13 and 14 of the RGPD.

- Right of access: you have the right to access all your personal data at any time, in accordance with Article 15 of the GDPR.

- Right of rectification: you have the right to rectify at any time your inaccurate, incomplete or obsolete personal data in accordance with Article 16 of the GDPR

- Right to limitation: you have the right to obtain the limitation of the processing of your personal data in certain cases defined in Article 18 of the GDPR.

- Right to erasure: you have the right to demand that your personal data be erased, and to prohibit any future collection for the reasons set out in Article 17 of the GDPR

- Right to lodge a complaint with a competent supervisory authority (in France, the CNIL), if you consider that the processing of your personal data constitutes a violation of the applicable texts. (Article 77 of the RGPD)

- Right to define directives concerning the conservation, deletion and communication of your personal data after your death, in accordance with Article 40-1 of the French Data Protection Act.

- Right to withdraw your consent at any time: for purposes based on consent, Article 7 of the GDPR provides that you may withdraw your consent at any time. This withdrawal will not affect the lawfulness of the processing carried out before the withdrawal.

- Right to portability: under certain conditions specified in Article 20 of the GDPR, you have the right to receive the personal data you have provided to us in a standard machine-readable format and to require its transfer to the recipient of your choice.

- Right to object: under Article 21 of the GDPR, you have the right to object to the processing of your personal data. Please note, however, that we may continue to process your personal data despite this objection, for legitimate reasons or to defend legal rights.

You can exercise these rights by writing to us at the address below. We may ask you on this occasion to provide us with additional information or documents to prove your identity.

7. Contact point for personal data

Contact email:
Contact address: COMMANDES PHARMA, 40 rue de Provence 75009 PARIS

8. Modifications

We may modify this policy at any time, in particular to comply with any regulatory, legal, editorial or technical developments. These changes will apply as of the effective date of the modified version. You are therefore invited to regularly consult the latest version of this policy. Nevertheless, we will keep you informed of any significant changes to this Privacy Policy. Effective Date: 9/21/2022

Cookie Policy

1. What is a Cookie?

When you browse the website (hereinafter the "Site") or our Faks application (hereinafter the "Application"), cookies, pixels and other tracers (hereinafter referred to together or separately as "Cookie(s)") are deposited on your browser or on your terminal.

A Cookie is a small file, often encrypted, stored in your browser or your terminal and identified by a name. It is deposited when you consult a site or an application. Each time you return to the site or application in question, the cookie is retrieved from your browser or terminal. Thus, each time you consult the site or application, the browser is recognized.

The deposit of these Cookies may allow us to access your browsing data and personal data about you.

2. Identification of Cookies

We may use advertising, content personalization, social networking or analytical Cookies. You will be informed of this when you first visit the Site and the Application using these Cookies. You will then be asked to accept or decline them in the manner described below. 

Technical and functional cookies

Technical and functional cookies are necessary for the proper functioning of the Site and the Application and to provide you with our services. They are used throughout your browsing experience to facilitate and perform certain functions.

A technical Cookie can for example be used to memorize your answers filled in a form or your preferences regarding the language or the presentation of the Site and the Application, when such options are available.

We use the following technical and functional Cookies: None

Advertising cookies

Advertising Cookies may be created not only by our Site and Application but also by other websites and applications that display advertisements, announcements, widgets or other elements on the displayed page.

These Cookies may be used to personalize and measure the effectiveness of advertising or to perform ad targeting.

We use the following advertising cookies: None

Cookies and content personalization

Content personalization cookies allow us to offer you content that is most likely to correspond to your interests, based on your browsing profile. Your browsing profile is based on the content you have previously viewed.

We use the following content personalization cookies: none

Social network cookies

Social network Cookies allow you to share the content of our Site and our Application on social networks and to make known, on these networks, your opinion or your consultation of our services by clicking in particular on the "like" and "share" links.

We invite you to consult the privacy protection policies of the social networks that originate these Cookies, to learn about the purposes of use of the browsing information that they may collect through these Cookies and how to exercise your rights with these social networks.
We use the following social network Cookies: None

Analytical cookies

These cookies allow us to measure the number of visits, page views and user activity. They may collect your IP address to determine the city from which you are connecting. Analytical cookies allow us to generate statistics on the number of visits to our Site and our Application in order to improve our performance. The Cookies used also allow us to identify navigation problems and eventually solve them.

We use the following analytical cookies: None

3. Your cookie preferences

Cookies that can be deposited without consent

Some Cookies do not require your consent, this is the case of:

● Technical and functional Cookies that are necessary for the operation of the Site and the Application;

● Certain audience measurement Cookies or Cookies that allow testing of different versions of the Site and the Application for the purpose of optimizing editorial choices.

Acceptance or refusal of Cookies subject to your express consent

All other Cookies require your consent. These are advertising cookies, social networking cookies, content personalization cookies and some audience analysis cookies. You can freely choose to accept or refuse the use of these Cookies.

You can accept or refuse these Cookies when you first browse the Site or when you first consult the Application.

Your choices to accept or refuse Cookies will be kept for a period of six (6) months.

You are free to withdraw your consent and more generally to modify your preferences at any time, via the following link (Not applicable)

Setting up your browser

It is also possible to set your browser to accept or reject certain cookies.

Each browser has different settings.

4. Advertising identifiers

Personal information about you may be collected in connection with your advertising ID.
Each cell phone has its own advertising ID that allows advertisers to deliver targeted advertising.

Android and Apple allow mobile users to control their privacy in the settings, which makes it impossible to link their advertising history to their future browsing.

You can deactivate and reset your ad ID at any time if you no longer wish to receive targeted ads:

. You will probably receive the same amount of ads but they will be less relevant.

Instructions for limiting ad tracking on iOS:

Instructions for disabling ad targeting on Android: