Privacy Policy

Chez FAKS, la protection de vos données personnelles est une priorité.

Lors de votre utilisation du site faks.co (ci-après le « Site ») et de l’application Faks (ci-après l’ « Application »),nous sommes amenés à recueillir des données à caractère personnel vous concernant.

Le but de cette politique est de vous informer sur les modalités selon lesquelles nous traitons ces données en conformité avec le Règlement (UE) 2016/679 du 27 avril 2016 relatif à la protection des personnes physiques à l'égard du traitement des données à caractère personnel et à la libre circulation de ces données (ci-après le« RGPD »)

1. Who is the data controller?

Le responsable de traitement est la société COMMANDES PHARMA, société par actions simplifiée immatriculée au RCS de Paris sous le n° 881 529 861 et dont le siège social est situé au 40 rue de Provence 75009 PARIS(ci-après « Nous ») lors de votre utilisation du Site et/ou de l’Application, lors de la création de votre compte client ou lors de la gestion de nos relations contractuelles.

En revanche, lorsque nos pharmacies et laboratoires clientes utilisent nos services, nous pouvons être amenés à traiter des données personnelles en leur nom et pour leur compte, notamment s’agissant de leurs propres équipes. Dans ce cas, nos clients agissent alors en qualité de responsables du traitement conformément à l’article 4 du RGPD et nous agissons en qualité de sous-traitant, en tant que prestataire de services.

2. What data do we collect?

Une donnée à caractère personnel est une donnée qui permet d’identifier un individu directement ou par recoupement avec d’autres données.

Nous collectons des données relatives aux pharmaciens et au personnel des laboratoires qui utilisent le Site et sur l’Application.
Ces données relèvent des catégories suivantes :
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● Des données d’identification (notamment vos nom, prénom, adresse email, numéro de téléphone fixe et portable) ;
‍
● Des données relatives à votre vie professionnelle (notamment le nom et l’adresse de la pharmacie ou du laboratoire où vous travaillez) ;
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● Des données relatives aux commandes réalisées auprès des laboratoires (photos des factures et des bons de livraison) ;
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● Des données contenues dans les échanges entre les pharmaciens et les laboratoires ;

Les données obligatoires sont indiquées lorsque vous nous fournissez vos données. Elles sont signalées par un astérisque et sont nécessaires pour vous fournir nos services.

3. On what legal grounds, for what purposes and for how long do we keep your personal data?

4. Who are the recipients of your data?

Your personal data will be accessible to:

(I) Our company's staff;
(II) Our subcontractors: hosting service provider, transactional email service provider, CRM tools, payment service provider;
(III) Our pharmacy partners, pharmacy groups and laboratories;
(IV) If necessary: public and private organizations, exclusively to meet our legal obligations.

5. Will your data be transferred outside the European Union?

Your data is kept and stored for the duration of the processing on the Heroku platform hosted on the servers of the company AWS, located in Ireland in the European Union.

In the context of the tools we use (see article on the recipients concerning our subcontractors), your data may be transferred outside the European Union. The transfer of your data in this context is secured by means of the following tools:

● either these data are transferred to a country that has been judged as offering an adequate level of protection by a decision of the European Commission;

● or we have concluded with our subcontractors a specific contract framing the transfers of your data outside the European Union, based on the standard contractual clauses between a data controller and a subcontractor approved by the European Commission;

● or we have recourse to the appropriate safeguards provided for by the applicable regulations.

6. What are your rights to your data?

You have the following rights with regard to your personal data:

- Right to information: this is the reason why we have drawn up this policy. This right is provided for in articles 13 and 14 of the RGPD.

- Right of access: you have the right to access all your personal data at any time, in accordance with Article 15 of the GDPR.

- Right of rectification: you have the right to rectify at any time your inaccurate, incomplete or obsolete personal data in accordance with Article 16 of the GDPR

- Right to limitation: you have the right to obtain the limitation of the processing of your personal data in certain cases defined in Article 18 of the GDPR.

- Right to erasure: you have the right to demand that your personal data be erased, and to prohibit any future collection for the reasons set out in Article 17 of the GDPR

- Right to lodge a complaint with a competent supervisory authority (in France, the CNIL), if you consider that the processing of your personal data constitutes a violation of the applicable texts. (Article 77 of the RGPD)

- Right to define directives concerning the conservation, deletion and communication of your personal data after your death, in accordance with Article 40-1 of the French Data Protection Act.

- Right to withdraw your consent at any time: for purposes based on consent, Article 7 of the GDPR provides that you may withdraw your consent at any time. This withdrawal will not affect the lawfulness of the processing carried out before the withdrawal.

- Right to portability: under certain conditions specified in Article 20 of the GDPR, you have the right to receive the personal data you have provided to us in a standard machine-readable format and to require its transfer to the recipient of your choice.

- Right to object: under Article 21 of the GDPR, you have the right to object to the processing of your personal data. Please note, however, that we may continue to process your personal data despite this objection, for legitimate reasons or to defend legal rights.

You can exercise these rights by writing to us at the address below. We may ask you on this occasion to provide us with additional information or documents to prove your identity.

7. Contact point for personal data

Email de contact : rgpd@faks.co
Adresse de contact : COMMANDES PHARMA, 40 rue de Provence 75009 PARIS

8. Modifications

We may modify this policy at any time, in particular to comply with any regulatory, legal, editorial or technical developments. These changes will apply as of the effective date of the modified version. You are therefore invited to regularly consult the latest version of this policy. Nevertheless, we will keep you informed of any significant changes to this Privacy Policy. Effective Date: 9/21/2022

Cookie Policy

1. What is a Cookie?

When you browse the faks.co website (hereinafter the "Site") or our Faks application (hereinafter the "Application"), cookies, pixels and other tracers (hereinafter referred to together or separately as "Cookie(s)") are deposited on your browser or on your terminal.

A Cookie is a small file, often encrypted, stored in your browser or your terminal and identified by a name. It is deposited when you consult a site or an application. Each time you return to the site or application in question, the cookie is retrieved from your browser or terminal. Thus, each time you consult the site or application, the browser is recognized.

The deposit of these Cookies may allow us to access your browsing data and personal data about you.

2. Identification of Cookies

We may use advertising, content personalization, social networking or analytical Cookies. You will be informed of this when you first visit the Site and the Application using these Cookies. You will then be asked to accept or decline them in the manner described below. 

Technical and functional cookies

Technical and functional cookies are necessary for the proper functioning of the Site and the Application and to provide you with our services. They are used throughout your browsing experience to facilitate and perform certain functions.

A technical Cookie can for example be used to memorize your answers filled in a form or your preferences regarding the language or the presentation of the Site and the Application, when such options are available.

We use the following technical and functional Cookies: None

Advertising cookies

Advertising Cookies may be created not only by our Site and Application but also by other websites and applications that display advertisements, announcements, widgets or other elements on the displayed page.

These Cookies may be used to personalize and measure the effectiveness of advertising or to perform ad targeting.

We use the following advertising cookies: None

Cookies and content personalization

Content personalization cookies allow us to offer you content that is most likely to correspond to your interests, based on your browsing profile. Your browsing profile is based on the content you have previously viewed.

We use the following content personalization cookies: none

Social network cookies

Social network Cookies allow you to share the content of our Site and our Application on social networks and to make known, on these networks, your opinion or your consultation of our services by clicking in particular on the "like" and "share" links.

We invite you to consult the privacy protection policies of the social networks that originate these Cookies, to learn about the purposes of use of the browsing information that they may collect through these Cookies and how to exercise your rights with these social networks.
We use the following social network Cookies: None

Analytical cookies

These cookies allow us to measure the number of visits, page views and user activity. They may collect your IP address to determine the city from which you are connecting. Analytical cookies allow us to generate statistics on the number of visits to our Site and our Application in order to improve our performance. The Cookies used also allow us to identify navigation problems and eventually solve them.

We use the following analytical cookies: None

3. Your cookie preferences

Cookies that can be deposited without consent

Some Cookies do not require your consent, this is the case of:

● Technical and functional Cookies that are necessary for the operation of the Site and the Application;

● Certain audience measurement Cookies or Cookies that allow testing of different versions of the Site and the Application for the purpose of optimizing editorial choices.

Acceptance or refusal of Cookies subject to your express consent

All other Cookies require your consent. These are advertising cookies, social networking cookies, content personalization cookies and some audience analysis cookies. You can freely choose to accept or refuse the use of these Cookies.

You can accept or refuse these Cookies when you first browse the Site or when you first consult the Application.

Your choices to accept or refuse Cookies will be kept for a period of six (6) months.

You are free to withdraw your consent and more generally to modify your preferences at any time, via the following link (Not applicable)

Setting up your browser

It is also possible to set your browser to accept or reject certain cookies.

Each browser has different settings.

4. Advertising identifiers

Personal information about you may be collected in connection with your advertising ID.
Each cell phone has its own advertising ID that allows advertisers to deliver targeted advertising.

Android and Apple allow mobile users to control their privacy in the settings, which makes it impossible to link their advertising history to their future browsing.

You can deactivate and reset your ad ID at any time if you no longer wish to receive targeted ads:

. You will probably receive the same amount of ads but they will be less relevant.

Instructions for limiting ad tracking on iOS: https://support.apple.com/fr-fr/HT205223

Instructions for disabling ad targeting on Android: https://support.google.com/ads
/answer/2662922?hl=en