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Frequently asked questions

If you still have questions about the Faks application and its services, the answer is surely here!

What is Faks for?

Faks is a tool that facilitates exchanges between pharmacies and their suppliers.

For pharmacies, Faks is a mobile application that allows pharmacy owners and pharmacy teams to easily manage all their supplier relations in one place: complaints, expired medications return, trade campains, etc.

For pharmaceutical representatives, Faks is a mobile application that helps them strengthen their customer relations while saving time.

For labs, Faks is a web and mobile application that allows them to manage the various aspects of their customer relations, strengthen customer satisfaction and improve their commercial efficiency.

Who can use Faks?

Faks was created to facilitate relations between all pharmacy professionals: pharmacists, pharmacy teams, groups, pharmaceutical representatives, customer services, purchasing platforms and logisticians.

The tool has been designed so that each player can make their relations more fluid, save time, increase efficiency, better manage their activity and ultimately save money.

How to use Faks?

The Faks app can be installed on your smartphone or tablet, on iOS or Android.
You can also access it from your computer by visiting

How much does Faks cost?

Votre laboratoire et/ou votre groupement partenaire est peut-être partenaire de Faks ?

Si c'est le cas, l'application est gratuite pour vous !

Which labs are available?

You can add all your suppliers, even when one of them does not appear in the list you can easily add it.
We then adapt to the communication mode preferred by each of them: email, sms, integration with their systems, etc.

Can I add other people from my team to Faks?

Yes, just go to your settings, team, then add a user.

Can I manage several pharmacies on Faks?

Yes, just go to your settings, change pharmacy, then click on add.