The 2022 laboratory customer service rankings are now available. Discover the top 10!
2022 rankingFaks helps you achieve optimum sales performance
Efficiently manage your commercial relationships.
Our solution is directly linked to more than 118 groups and 15,000 pharmacies.
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Thanks to Faks you will...
Reduce your administrative burden
by digitizing your processes and saving time for your teams.
Develop your turnover
by strengthening the digital link with your customers and empowering your teams.
Retain
your pharmacies with a high-quality digital experience.
Pilot
the activity and performance of your business relationships.
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Communicate effectively with pharmacies
Engage your pharmacies with high-performance communications
Messaging
Communicate centrally with your pharmacies on innovations, offers, orders, out-of-stock items, training.
Your delegate keeps an overview and can interact with his or her pharmacies.
Autonomy
Help pharmacists take action in 2 clicks: innovation orders, participation in a sales operation, training, webinars.
Impact
Monitor ROI: views, clicks, actions taken.
Boost your sales operations
Make sure your immediate discount coupon and highlighting operations are well implemented and measure the ROI.
Increase the implementation rate of your operations
Strengthen the visibility of your operations thanks to a dedicated digital channel that pharmacists love. Automatically remind the pharmacist to set up his operation.
Divide by 2 the cost of processing your trades
Centralize, attach and validate a report immediately. Approved by pharmacists from 90 groups.
Channel your complaints
Reduce your complaint processing time and maintain high customer satisfaction.
Customer satisfaction
Monitor your customer satisfaction and value the work of your teams.
Flow channelling
Automate standard claims processing.
Selfcare
Avoid unnecessary complaints by giving information to your customers.
Simplification of processing
Process your claims faster with better documented request.
Control the return of your expired medications
A digitalized recovery process that frees up your teams' time and ensures compliance with your sales policy.
Manage and control your credit expenses on expired medications.
Enforce your recovery policy and track your expenses in real time.
Divide the cost of expired medication return by 10 !
Save your employees precious time with a 100% digital recovery. Your sales representative's time is freed up and your customer service time is optimized.
Comply with the regulations.
By tracking expired products destroyed with their lot numbers and archiving your certificates of destruction.
Replacing expired medications with Faks: between customer loyalty and growth lever for labs
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Frequently asked questions
If you still have questions about Faks services, you'll find the answer here! If not, write to us or ask for a call back.
What is Faks for?
Faks is a tool that facilitates exchanges between pharmaceutical companies and their client pharmacies.
Our solution for pharmaceutical companies is a web page and a mobile application which enables them to manage various aspects of their customer relations, strengthen customer satisfaction and improve their commercial efficiency.
Our solution for pharmacies is a mobile application that allows pharmacy owners and pharmacy teams more generally to easily manage all their supplier relations in one place: complaints, expired medication return, trade campains, etc.
How do claims work?
All exchanges are done by email or through the Faks WebApp. You can easily find the history of exchanges so as to bring the best experience to your customer.
How do trade campains feedbacks work?
You will receive the feedback by mail or in the mobile app
Can I integrate Faks with my existing tools?
Yes, contact us so that we can understand your current operation and propose the most suitable solution.
How much do Faks services cost?
Faks services are based on an annual subscription fee that depends on the number of pharmacy clients.
Claims and operations receive a free discovery offer. Contact us to learn more.
Does Web3 X offer a free-trial?
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Does Web3 X offer a free-trial?
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Does Web3 X offer a free-trial?
Non, porta mattis consequat lorem euismod aenean cursus nunc quis sed sagittis sed ac mi volutpat nibh ullamcorper arcu blandit cursus quis condimentum massa ultrices mattis in interdum risus sed orci fringilla lectus amet venenatis leo lorem felis in urna pulvinar diam non, integer justo nec sodales habitant justo tempus sagittis aliquam.
Does Web3 X offer a free-trial?
Non, porta mattis consequat lorem euismod aenean cursus nunc quis sed sagittis sed ac mi volutpat nibh ullamcorper arcu blandit cursus quis condimentum massa ultrices mattis in interdum risus sed orci fringilla lectus amet venenatis leo lorem felis in urna pulvinar diam non, integer justo nec sodales habitant justo tempus sagittis aliquam.
Does Web3 X offer a free-trial?
Non, porta mattis consequat lorem euismod aenean cursus nunc quis sed sagittis sed ac mi volutpat nibh ullamcorper arcu blandit cursus quis condimentum massa ultrices mattis in interdum risus sed orci fringilla lectus amet venenatis leo lorem felis in urna pulvinar diam non, integer justo nec sodales habitant justo tempus sagittis aliquam.