At FAKS, the protection of your personal data is a priority.
When you use the faks.co website (hereinafter the "Website") and the Faks application (hereinafter the "Application"), we collect personal data about you.
The purpose of this policy is to inform you about how we process this data in accordance with Regulation (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the "GDPR").
The data controller is COMMANDES PHARMA, a société par actions simplifiée (simplified joint stock company) registered in the Paris Trade and Companies Register under no. 881 529 861, with its registered office at 40 rue de Provence 75009 PARIS (hereinafter referred to as "We"), when you use the Site and/or the Application, when you create your customer account or when you manage our contractual relationship.
On the other hand, when our pharmacy and laboratory customers use our services, we may process personal data in their name and on their behalf, particularly with regard to their own teams. In this case, our customers then act as data controllers in accordance with Article 4 of the RGPD and we act as a processor, as a service provider.
Personal data is data that allows an individual to be identified directly or by cross-referencing with other data.
We collect data relating to pharmacists and laboratory staff who use the Site and the Application.
This data falls into the following categories:
● Identification data (including your surname, first name, email address, landline and mobile phone number);
● Data relating to your professional life (including the name and address of the pharmacy or laboratory where you work);
● Data relating to orders placed with laboratories (photos of invoices and delivery notes);
● Data contained in exchanges between pharmacists and laboratories;
Mandatory data is indicated when you provide us with your data. It is marked with an asterisk and is necessary for us to provide you with our services.
Goals
Legal basis
Shelf life
Allow you to create and manage your account
Fulfillment of a contract you have entered into
The data is kept for the duration of the contractual relationship
Carry out operations related to customer management concerning contracts, invoices and follow-up of customer relations
Fulfillment of a contract you have entered into
Personal data is retained for the duration of the contractual relationship.
In addition, your data is archived for evidentiary purposes for a period of 5 years.
Build a file of customers and prospects
Our legitimate interest in developing and promoting our business
For customers: data is retained for the duration of the contractual relationship and is deleted after a period of 3 years from the end of the relationship, for commercial prospecting purposes. For prospects: data is retained for a period of 3 years from your last contact.
Handle your demo requests or your information requests
Our legitimate interest in responding to your requests for demos or information
The data is kept for the time necessary to process your demo or information request and is deleted once it has been processed.
Comply with the legal obligations applicable to our activity
Comply with our legal and regulatory obligations
For invoices: invoices are archived for a period of 10 years. Data relating to your transactions is retained for 5 years.
Manage requests to exercise rights
Comply with our legal and regulatory obligations
If we ask you for proof of identity, we will only keep it for as long as it takes to verify your identity. Once the verification is complete, the proof of identity is deleted.
To compile statistics on the use of the Application
Our legitimate interest in improving our services and, in certain cases, in sharing these statistics with pharmacy groups in order to analyze the use made of the Application by their members.
Data is kept for a period of three years from the date of collection.
The following parties will have access to your personal data:
(I) Our company's staff;
(II) Our subcontractors: hosting provider, transactional email provider, CRM tools, payment service provider;
(III) Our partners: pharmacies, pharmacy groups, and laboratories
(IV) Where applicable: public and private organizations, exclusively to meet our legal obligations.
Your data is retained and stored for the entire duration of processing on the Heroku platform hosted on AWS servers located in Ireland in the European Union.
In the context of the tools we use (see article on recipients concerning our subcontractors), your data may be transferred outside the European Union. The transfer of your data in this context is secured using the following tools:
● either this data is transferred to a country that has been deemed to offer an adequate level of protection by a decision of the European Commission;
● or we have entered into a specific contract with our subcontractors governing the transfer of your data outside the European Union, based on the standard contractual clauses between a data controller and a data processor approved by the European Commission;
● or we use the appropriate safeguards provided for by the applicable regulations.
You have the following rights with regard to your personal data:
- Right to information: this is precisely why we have drafted this policy. This right is provided for in Articles 13 and 14 of the GDPR.
- Right of access: you have the right to access all of your personal data at any time, pursuant to Article 15 of the GDPR.
- Right to rectification: you have the right to rectify your inaccurate, incomplete, or obsolete personal data at any time, in accordance with Article 16 of the GDPR.
- Right to restriction: you have the right to obtain the restriction of the processing of your personal data in certain cases defined in Article 18 of the GDPR.
- Right to erasure: you have the right to request that your personal data be erased and to prohibit any future collection of such data for the reasons set out in Article 17 of the GDPR
- Right to lodge a complaint with a competent supervisory authority (in France, the CNIL), if you consider that the processing of your personal data constitutes a violation of the applicable laws. (Article 77 of the GDPR)
- Right to define guidelines for the storage, erasure, and communication of your personal data after your death, in accordance with Article 40-1 of the French Data Protection Act.
- Right to withdraw your consent at any time: for purposes based on consent, Article 7 of the GDPR provides that you may withdraw your consent at any time. This withdrawal will not affect the lawfulness of the processing carried out prior to the withdrawal.- Right to portability: under certain conditions specified in Article 20 of the GDPR, you have the right to receive the personal data you have provided to us in a standard machine-readable format and to require its transfer to the recipient of your choice.
- Right to object: under Article 21 of the GDPR, you have the right to object to the processing of your personal data. Please note, however, that we may continue to process your data despite this objection, for legitimate reasons or to defend our rights in court.
You can exercise these rights by writing to us at the address below. We may ask you to provide additional information or documents to prove your identity.
Contact email: rgpd@faks.co
Contact address: COMMANDES PHARMA, 40 rue de Provence 75009 PARIS
We may modify this policy at any time, in particular to comply with any regulatory, legal, editorial or technical developments. These changes will apply as of the effective date of the modified version. You are therefore invited to regularly consult the latest version of this policy. Nevertheless, we will keep you informed of any significant changes to this Privacy Policy. Effective Date: 9/21/2022
When you browse the faks.co website (hereinafter the "Website") or our Faks application (hereinafter the "Application"), cookies, pixels, and other trackers (hereinafter referred to collectively or separately as "Cookies") are stored on your browser or device.
A Cookie is a small file, often encrypted, stored in your browser or device and identified by a name. It is placed when you visit a site or application. Each time you return to the website or application in question, the Cookie is retrieved from your browser or device. This means that each time you visit the website or application, the browser is recognized.
The placement of these Cookies may allow us to access your browsing data and personal data about you.
We may use advertising, content personalization, social networking or analytical Cookies. You will be informed of this when you first visit the Site and the Application using these Cookies. You will then be asked to accept or decline them in the manner described below.
Technical and functional cookies are necessary for the proper functioning of the Website and the Application and to provide you with our services. They are used throughout your browsing experience to facilitate it and perform certain functions.
A technical cookie may, for example, be used to remember your answers entered in a form or your preferences regarding the language or presentation of the Website and the Application, when such options are available.
We use the following technical and functional cookies: None
Advertising cookies may be created not only by our Site and our Application, but also by other websites and applications that display advertisements, announcements, widgets, or other elements on the page displayed.
These cookies may be used to personalize and measure the effectiveness of advertising, or to target advertising.
We use the following advertising cookies: None
Content personalization cookies enable us to offer you content that is most likely to match your interests based on your browsing profile. Your browsing profile is established based on the content you have already viewed.
We use the following content personalization cookies: none
Social media cookies allow you to share content from our Site and Application on social media and to share your opinion or your use of our services on these networks, in particular by clicking on the "like" and "share" links. These cookies may also be used to track users' browsing on the Site and Application.
We invite you to consult the privacy policies of the social networks that originate these cookies to learn about the purposes for which they may use the browsing information they collect through these cookies and how to exercise your rights with these social networks.
We use the following social media cookies: None
These cookies enable us to measure the number of visits, the number of pages viewed, and user activity. They may collect your IP address to determine the city from which you are connecting. Analytical cookies enable us to generate statistics on traffic and browsing on our Site and our Application in order to improve our performance. The cookies used also enable us to identify browsing problems and, ultimately, to resolve them.
We use the following analytical cookies: None
Some Cookies do not require your consent, this is the case of:
● Technical and functional Cookies that are necessary for the operation of the Site and the Application;
● Certain audience measurement Cookies or Cookies that allow testing of different versions of the Site and the Application for the purpose of optimizing editorial choices.
All other Cookies require your consent. These include advertising Cookies, social media Cookies, content personalization Cookies, and certain audience analysis Cookies. You are free to accept or refuse the use of these Cookies.
You can accept or refuse these Cookies when you first browse the Site or when you first visit the Application.
Your choices to accept or refuse Cookies will be stored for a period of six (6) months.
You are free to withdraw your consent and, more generally, to change your preferences at any time via the following link. (Not applicable)
It is also possible to set your browser to accept or reject certain cookies.
Each browser has different settings.
Personal data about you may be collected in connection with your advertising identifier.
Each mobile phone has its own advertising identifier, which allows advertisers to deliver targeted advertising.
Android and Apple allow mobile users to control their privacy in their settings, making it impossible to link their advertising history to their future browsing.
You can disable and reset your advertising identifier at any time if you no longer wish to receive targeted ads:
You will probably receive the same amount of ads, but they will be less relevant.
Instructions for limiting ad tracking on iOS: https://support.apple.com/fr-fr/HT205223
Instructions for disabling ad targeting on Android:https://support.google.com/ads
/answer/2662922?hl=en
